Shipping to New Zealand

t’s the busiest time of the year, so to guarantee your order gets to you in-time for Christmas see our last order dates for your region.  Please allow an extra day for rural delivery.

We will be shipping up-to the 23rd of December however we cannot guarantee shipping if orders are placed outside of the shipping time frame below. Please contact us if you have any queries or concerns here.

 ECOYA closes for the break on Friday Midday 20th December 2019 and reopens in the New Year on the 6th of January 2020.

All enquires made during these dates will be answered when the office reopens on the 6th January 2020.

Auckland 18th December 2pm

Rest of North Island: 17th December 2pm

South Island: 16th December 2pm

 

 

We offer free shipping on orders over $100 or a $9.99 flat rate on all other orders for both New Zealand & Australia.

All New Zealand orders are dispatched from the ECOYA warehouse in Auckland via New Zealand Couriers. 

  • Delivery made between 9am-5pm Monday – Friday.
  • Deliveries to the Auckland region within 1-3 business days after your order is placed.
  • North Island delivered within 2-4 business days after order is placed.
  • South Island delivered within 3-7 business days after your order is placed.

*Some rural deliveries may take longer.

Please note we do not deliver to parcel lockers or PO boxes.

Shipping to Australia

We offer free shipping on orders over $100 or a $9.99 flat rate on all other orders for both New Zealand & Australia.

All Australia orders are dispatched from Melbourne, VIC.

  • Delivery made between 9am-5pm Monday – Friday via StarTrack or Couriers Please.
  • VIC and NSW metro areas delivered within 2-4 business days after order is placed.
  • All other areas within 3-5 business days after your order is placed.

*Some rural deliveries may take longer.

Please note we do not deliver to parcel lockers or PO boxes.

Rest of World

ECOYA do not currently offer international shipping to countries outside of Australia and New Zealand. For a full list of international stockists please visit our stockist page here.

Returns

If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days.
Returned goods must be in un-used condition with packaging and order confirmation included.
Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.
The customer is responsible for return shipping.
If you wish to return your purchase, please contact us here and we will provide details on where to send your return.

Damaged Items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please contact us here and we will be more than happy to resolve any issues.

Order Cancellation

You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card you purchased with.
Please contact us as soon as possible and we will do our best to accommodate your request. Contact us here.